Returns & Exchanges

• Items ordered cannot be returned for a refund as all the items are custom embroidered
• If YKRS Ventures LLC/ Workwear Direct ships an incorrect size, then replacement items of the correct ordered size will be sent at no cost to the employee or Tronox Limited

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, please send an email to sales@workweardirect.online with your order number and our team will verify the purchase and send you a confirmation email with return instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.

If a credit card was used for the purchase, contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@workweardirect.online.